Privacy Policy


  1. The administrator of your personal data is CLTHS S.A. with registered office in Warsaw (TIN: 113-297-65-72, Registry No.: 380485129), entered in the business register kept by the District Court for the Capital City of Warsaw, 13th Commercial Division of the National Court Register, under NCS number 0000735885, which sells products under the brand name "Nago", via the website (hereinafter referred to as the "Seller").

The company's address is: Złoczowska 13, 03-972 Warsaw.

Personal data:

  • written contact: CLTHS S.A., ul. Złoczowska 13, 03-972 Warsaw
  • telephone contact: +48 797 404 038
  • contact via email:

2. The Seller processes your personal data in a safe manner, in accordance with the law, including the

Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (also known as: General Data Protection Regulation - “GDPR”)

3. The Seller processes the Clients' personal data in order to fulfill orders, provide the Seller with services electronically, to carry out the payment process, deliver products purchased and other purposes specified in the Terms of Service. The data is processed only on the basis of legal provisions or consent expressed by the Customer in accordance with the applicable law.

4. The customer submits his personal data to the Seller voluntarily, with the reservation, that failure to provide certain data during the process of purchasing goods may render the submission and delivery of the order impossible.

5. Personal data collected from the client is processed for the following purposes:

  • implementation of sales contracts
  • conducting marketing of the Seller's products
  • research on the effectiveness of marketing activities
  • research on the correctness of the functioning of the sales platform
  • needs related to accounting reporting
  • handling requests and inquiries addressed to the Seller by Customers

6. With regards to the implementation of the processes described in point 5, the Seller collects the following types of data:

  • user account data - verification for access to the account (legal basis: Article 6 paragraph 1 letter b)
  • basic personal data - verification purposes, processing of queries, enabling the conclusion of sales contracts, verification of their implementation, assistance with their conclusion or execution, delivery of products, handling complaints (legal basis: Article 6 paragraph 1 letter b)
  • address data - delivery of products, handling complaints and inquiries (legal basis: Article 6 (1) (b) and (c) of the GDPR)
  • contact details - handling complaints and inquiries, providing information about the status of the order, assistance with delivery (legal basis: Article 6 paragraph 1 letter b, GDPR)
  • login data - verification of the use of the Service (registration and de-registration), usage statistics (legal basis: Article 6, paragraph 1, letter b, f GDPR)
  • transaction history - maintaining an account and providing access to sales history, order tracking by the customer, usage statistics, analysis and market research (legal basis: Article 6 paragraph 1 letter b, f, GDPR)
  • payment data - execution of sales contracts (legal basis: Article 6 paragraph 1 letter b, GDPR)
  • access data - examination of interest in specific brands or products (legal basis: Article 6 (1) letter f, GDPR)

7. The main guideline, applied by the Seller, is to store customer data for the shortest possible time, in conjunction with the period needed to implement the sales and delivery process of the ordered goods. Data is stored on a continuous basis based on the consent expressed by the customer and related to the performance of services ordered by them, such as sending a newsletter or maintaining a created Customer Account.

8. The Customer has the right to demand from the Administrator access to his personal data, correct it, delete it and limit its processing. The customer has also the right to demand transfer of his personal data to another data controller.

The Seller provides the means to remove personal data from his database, in particular in the event of deleting the Customer Account. The Seller may refuse to delete personal data if the customer has not paid all the amount due to the Seller or violated the applicable law, and the retention of personal data is necessary to clarify these circumstances and determine the Customer's liability.

You can use all of the above-mentioned rights by:

written contact: CLTHS S.A., ul. Złoczowska 13, 03-972 Warsaw

contact by phone: +48 604 805 147

contact via email:

9.The client has the option of lodging a complaint to the European Data Protection Supervisor (EDPS) if he/she believes that the processing of personal data violates the law.

10. The administrator protects the personal data provided to him and makes every effort to protect it against unauthorized access. The administrator makes every effort to ensure the best possible means of technical, physical and organizational protection of personal data protection against their accidental or deliberate destruction, loss, disclosure, change, use. The administrator processes the Customer's data in a manner consistent with the scope of the authorization by the Customer and in accordance with the legal requirements and the GDPR Regulation.

11. In order to implement the contract, the Seller may provide the data collected from you to the courier services broker, R2G Polska Sp. z o.o., courier company DHL Parcel Polska Sp. z o.o., Shoplo platform, analytical and marketing services providers, Blue Media SA, the payment system operator for the Shoplo platform and Paylane Sp. z o.o., the Paylane payment system operator (legal basis for data processing: Article 28 of the GDPR). In such cases, the amount of data transferred is limited to the minimum required. In addition, the information you provide may be made available to competent public authorities if required by applicable law.

12. The customer may voluntarily provide his e-mail address and subscribe to the newsletter. The e-mail address is processed for the purpose of sending marketing offers. At any time, the customer can unsubscribe from the newsletter by writing an e-mail to with the note "Newsletter - cancellation".

Shoplo Cookies Policy

  1. The store does not automatically collect any information, except for information contained in cookie files.
  2. Cookie files (so-called "cookies") are IT data, in particular text files, which are stored in the end-device of the Store User and are intended to use the Store's websites. Cookies usually contain the name of the website from which they originate, their storage time on the end device and a unique number.
  3. Cookies are used for:
    • adjusting the content of the e-shop website to the User's preferences and optimizing the use of websites; in particular, these files allow to recognize the device of the Store User and properly display the website, adapted to his individual needs;
    • creating statistics that help to understand how the shop users use websites, which allows improving their structure and content;
  4. The Shop uses two basic types of cookies: session cookies and persistent cookies. Session cookies are temporary files that are stored on the User's end device until they leave the website or turn off the software (web browser). Persistent cookies are stored in the User's device for the time specified in the cookie file parameters or until they are deleted by the User.
  5. The following types of cookies are used as part of the Store:
    • "Necessary" cookies, enabling the use of services available in the Store, e.g. authentication cookies used for services that require authentication within the Store;
    • cookies used to ensure security, for example used to detect fraud in the area of ​​store authentication;
    • "Performance" cookies, enabling the collection of information on the use of the Store's websites;
    • "Functional" cookies, allowing the "remembering" of settings selected by the User and personalizing the User's interface, eg. in terms of the language or region of the User's origin, size of the font, appearance of the website, etc .;
    • "Advertising" cookies, enabling users to provide advertising content more tailored to their interests.
  6. In many cases, software used for browsing websites (web browsers) allow cookies to be stored in the User's device by default. Shop users can change their cookie settings at any time. These settings can be changed in particular in such a way as to block the automatic handling of cookies in the web browser settings or to inform about their every posting in the shop User's device. Detailed information about the possibilities and ways of handling cookies are available in the software (web browser) settings.
  7. The shop operator informs that restrictions on the use of cookies may affect some of the functionalities available on the shop’s pages.
  8. Cookies placed in the end-user device of the Store may also be used by advertisers and partners cooperating with the Store operator.

More information about cookies is available at or in the "Help" section in the browser's menu.


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